Refund Policy
Last updated: July 2, 2026
This Return and Refund Policy explains how Zorveko handles cancellations, returns, exchanges, damaged items, incorrect items, refund timing, and return-related fees for orders placed on zorveko.com.
1. Return Window
You may request a return within 30 days after your order is delivered. Delivery is determined by carrier tracking. Return requests submitted after the 30-day period may not be accepted unless required by applicable law or approved by our support team in writing.
2. Eligibility for Returns
To be eligible for a return, the item must be in its original condition, unused, unopened where hygiene sealing applies, and returned with original packaging, accessories, labels, inserts, and proof of purchase. Beauty, skincare, cosmetic, hair care, and personal-care products may be subject to hygiene restrictions once opened, tested, used, contaminated, or damaged.
We reserve the right to refuse a return if the item is not in returnable condition, is missing components, shows signs of misuse, or does not match the product originally shipped.
3. Non-Returnable Items
- Opened or used cosmetics, skincare, hair care, body care, or personal-care products where return would create a hygiene or safety concern.
- Items marked final sale, clearance, gift card, sample, promotional giveaway, or non-returnable at the time of purchase.
- Products damaged by misuse, improper storage, unauthorized repair, alteration, or failure to follow instructions.
- Items returned without prior approval from Zorveko.
- Shipping charges, priority processing fees, shipping protection, and similar service fees unless the issue was caused by our error.
4. Order Cancellation
You may request cancellation within 24 hours of placing an order. We will do our best to help if the order has not entered processing, fulfillment, or shipment. Once an order has been processed, packed, dispatched, or transferred to a carrier or fulfillment partner, it may no longer be cancellable.
5. Damaged, Defective, Missing, or Incorrect Items
If your order arrives damaged, defective, missing items, or materially different from what you ordered, contact us within 7 days of delivery. Include your order number, a description of the issue, photos or video of the product and packaging, and any carrier damage evidence. After review, we may offer a replacement, refund, store credit, or other appropriate solution.
6. How to Start a Return
Email support@zorveko.com before sending anything back. Include your order number, the email used at checkout, the item you want to return, the reason for return, and photos if the issue involves damage or product condition.
Items sent back without prior approval may be refused, delayed, or returned to sender. The return address may differ from our business address and will be provided after your request is reviewed.
7. Return Shipping
If the return is caused by customer preference, ordering the wrong item, change of mind, or a reason not caused by Zorveko, you are responsible for return shipping costs and safe delivery of the returned item. We recommend using a trackable shipping method.
If the return is approved because we shipped the wrong item, the item arrived damaged, or the product was defective, we will provide an appropriate remedy and may cover reasonable return shipping or provide replacement instructions.
8. Refund Processing
After we receive and inspect an approved return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method when possible. Processing usually takes 5 to 10 business days after approval, but your bank or payment provider may need additional time to post the funds.
If the original payment method is unavailable, expired, closed, or technically unable to receive a refund, we may offer store credit or another lawful refund method.
9. Exchanges
For the fastest service, we generally recommend placing a new order for the desired item after your return is approved. If an exchange is available, any price difference, tax difference, or shipping difference must be paid before the replacement is sent.
10. Restocking and Inspection
We do not charge a restocking fee for approved returns in normal returnable condition. If an item is returned used, damaged, incomplete, or outside the approved return instructions, we may reduce the refund or reject the return where permitted by law.
11. Chargebacks and Customer Support
If you are unhappy with an order, contact us first so we can review the issue and offer a solution. Filing a payment dispute without contacting us may delay resolution because the case must then follow the payment provider's dispute process.
12. Contact
BASTIANHER LTD
815 W Market St, Louisville, KY 40202, United States
Email: support@zorveko.com