Privacy Policy
Last updated: July 2, 2026
This Privacy Policy describes how Zorveko (zorveko.com, the Site, we, us, or our) collects, uses, discloses, and protects personal information when you visit our website, place an order, create an account, contact customer support, subscribe to marketing, or otherwise interact with our online store.
Zorveko sells beauty, skincare, makeup, hair care, body care, and personal-care products online. This policy applies to information collected through zorveko.com and related customer service communications.
1. Personal Information We Collect
Information You Provide
When you place an order or contact us, we may collect your name, email address, phone number, billing address, shipping address, order details, payment confirmation details, customer service messages, photos or documents you choose to send us, and any other information you provide voluntarily.
Order and Transaction Information
We collect information needed to process transactions, verify payment, prevent fraud, arrange shipping, provide order confirmations, handle returns or refunds, and maintain accurate business records. Full payment card numbers are processed by secure payment providers and are not stored by Zorveko in plain text.
Device and Usage Information
When you browse the Site, we may automatically collect technical information such as IP address, browser type, device type, operating system, referring pages, pages viewed, time zone, cookie identifiers, cart activity, search activity, and interactions with Site features.
Marketing and Communication Information
If you subscribe to email or SMS marketing, we may collect your contact details, communication preferences, consent records, message engagement, and unsubscribe status. You can opt out of marketing communications at any time.
2. How We Use Personal Information
- To process orders, payments, shipping, returns, refunds, and exchanges.
- To provide customer support and respond to questions, complaints, or requests.
- To personalize and improve the shopping experience on our Site.
- To send order confirmations, shipping updates, account notices, and service messages.
- To send marketing messages if you have subscribed or where permitted by law.
- To detect fraud, protect the Site, enforce our policies, and comply with legal obligations.
- To analyze Site performance, product interest, customer behavior, and advertising effectiveness.
3. Cookies and Similar Technologies
We use cookies, pixels, tags, web beacons, and similar technologies to keep the Site functional, remember cart contents, measure traffic, improve performance, support analytics, and deliver relevant advertising. You can adjust cookie settings in your browser, but some Site features may not work correctly if cookies are disabled.
4. How We Share Information
We may share personal information with service providers that help operate our business, including ecommerce platform providers, payment processors, fraud-prevention tools, shipping carriers, fulfillment partners, email and SMS providers, analytics providers, advertising partners, customer service tools, and professional advisers.
We may also disclose information if required by law, subpoena, court order, government request, or when necessary to protect our rights, customers, property, safety, or business operations.
5. Behavioral Advertising
We may use browsing, cart, purchase, and device information to provide more relevant advertising on our Site and on third-party platforms. Depending on your location, this may be considered targeted advertising, sharing, or selling under certain privacy laws even if we do not sell personal information for money.
You may opt out of certain targeted advertising through browser controls, platform ad settings, or recognized industry opt-out tools where available.
6. Data Retention
We retain personal information for as long as necessary to provide services, complete transactions, maintain business records, comply with tax, accounting, fraud-prevention, and legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of information and legal requirements.
7. Security
We use administrative, technical, and organizational safeguards designed to protect personal information. No website, payment system, or data transmission method is completely secure, and we cannot guarantee absolute security. You are responsible for keeping account credentials confidential.
8. International Processing
Because online commerce and cloud-based services may involve providers in different countries, your information may be processed or stored outside your state, province, or country. Where required, we rely on appropriate safeguards and lawful transfer mechanisms.
9. Your Privacy Rights
Depending on your location, you may have the right to request access to personal information, correction of inaccurate information, deletion of certain information, portability, restriction or objection to processing, withdrawal of consent, and opt-out of targeted advertising or certain data sharing.
To submit a privacy request, email support@zorveko.com. We may need to verify your identity before processing your request. Authorized agents may submit requests where allowed by law, but we may request proof of authorization.
10. California and U.S. State Privacy Notices
Residents of certain U.S. states may have additional rights concerning personal information. We do not sell personal information for direct monetary payment. We may share identifiers, commercial information, internet activity, and similar data with advertising or analytics partners as permitted by law and subject to available opt-out rights.
11. GDPR and UK Privacy Rights
If you are located in the European Economic Area or the United Kingdom, our lawful bases for processing may include contract performance, consent, legitimate interests, legal obligations, and protection of rights. You may have the right to lodge a complaint with a local data protection authority.
12. Children
The Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us so we can review and delete it where appropriate.
13. Do Not Track
Because there is no uniform industry standard for browser Do Not Track signals, the Site may not respond to those signals. You may use cookie controls, privacy settings, and opt-out tools to manage certain tracking.
14. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or business operations. The latest version will be posted on this page with an updated date.
15. Contact
BASTIANHER LTD
815 W Market St, Louisville, KY 40202, United States
Email: support@zorveko.com